Perinatal Doula Support Program Manager

Full-Time Employee with Benefits Akron / Cleveland - Posted September 19, 2022

Birthing Beautiful Communities (BBC) is a 501©3 of Perinatal Support Specialist or doulas who primarily provide social support to pregnant women at highest risk for infant mortality during the perinatal period. These birth workers are highly trained and skilled in various areas, including labor support, stress management, emotional support, breastfeeding and contraception education, smoking cessation as well as case management, peer to peer interaction and collectivism. The model is based on CEASE, which is rooted in culture, education, advocacy, support and engagement. The model takes a two-prong approach which allows economic development by employing local women at high wages, while providing support to women in need, increasing the human and social capital within a single community.



With a focus on maternal and child health and improving birth outcomes, the Perinatal Support Doula Program Manager provides supervision to the community doulas.  The Doula Program Manager supports staff in “mothering the mother” through her pregnancy and post-natal experiences by ensuring intentional, client-centered, trauma-informed programming. A strong connection to the BBC mission and commitment to leading by example are critical to this position; preference will be given to those with personal experience in birth work as a whole. Birthing Beautiful Communities is a creative and fast-paced environment with exponential growth requiring employees to be flexible and adaptable to ever-changing situations.


Manage Staff and Programming:  Provide ongoing supervision of program staff; plan and coordinate training and (re)certification of staff as doulas, certified lactation consultants, community health workers and in CPR and basic life support; oversee both case and outreach assignments for staff.  Provide quality assurance, emphasizing well documented, accurate, organized and up-to-date case notes. Perform home and/or hospital visits to assess and train staff.


Public Health Education and Social Support: Schedule and coordinate community health education sessions and social support groups to build capacity for individuals on topics such as managing side effects or chronic pregnancy-related issues, patient’s rights and responsibilities, exercise, nutrition, and self-care.  Engage staff and clients around concepts of “mothering the mother,” emphasizing the dyadic and transactional nature of early social interaction. Provide education and ongoing support around labor and delivery, creating birth plans, breastfeeding, preparing for baby to come home, and help with emotional and physical recovery after a client gives birth. Provide appropriate referrals and comprehensive information to clients regarding general health, prevention of side effects and required processes for applying for health and human service benefits. Perform Doula services, based upon caseload and staff capacity.


Data Collection and Reporting: Oversee data collection, program evaluation and preparation of events tracking for departmental reporting relative to program or contract objectives, or as assigned by leadership. Coordinate data collection and maintenance in accordance with program and departmental standards. Present data and provide feedback around areas in need of services. Prepare and input monthly documentation in the organization’s dashboard, complete annual reports and ensure data quality on a continual basis.


Community Relations/Training: Establish and maintain collaborative relationships with other programs and outside service agencies involved in the provision of child and health care services. Design activities to recruit new community partners and oversee systems to document efforts, client participation, referrals, and follow-up. Implement both innovative and pre-identified, evidence-based protocols within the community in a culturally competent manner. Fulfill requests and conduct training for entities seeking information, presentations, and participation at community health events, prioritizing those that serve communities with the greatest need.



  • Bachelor’s Degree in nursing, public health, social work, community health, or a related field
  • 1 year in management role preferred
  • Ability to listen well and communicate effectively orally and in writing with various audiences
  • Excellent organizational skills, professionalism, and the ability to quickly adapt to change
  • Ability to use standard office equipment and computer software, including word processing, spreadsheet applications, and email
  • Entrepreneurial spirit, humility, and integrity
  • Experience facilitating group class settings or training programs (and related certifications) preferred


The salary range for this position is 45,000 – 60,000. The position will receive generous company benefits to include paid health, dental, for the employee, as well as company paid retirement contributions.

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